Green-Up Guarantee
At Johnson Lawn Care Direct, we believe in the power of a properly fed lawn. That's why we back our full seasonal programme with a promise that covers the whole year, not just a single application.
If you follow our complete four-season fertiliser programme for 365 days and your lawn doesn't noticeably improve, we'll refund your purchase in full. No return necessary.
What’s Covered
If your lawn shows no visible improvement at any point across your full 365 days on our complete seasonal fertiliser programme, applied exactly as directed, you may be eligible for a full refund of the fertiliser products purchased under your qualifying subscription during the guarantee period.
This guarantee is judged over the full year, not a single month, so it covers you through every season, including summer and winter when growth naturally slows.
How We Assess Improvement
We look at all five of your photos together, not just your very first photo against your very last. If any later photo shows a clear improvement on an earlier one, that's evidence the programme is working, even if your lawn has since been affected by weather or the natural slowdown of a particular season. A valid claim means no visible improvement across the whole set, not only between your starting point and your final photo.
Johnson Lawn Care Direct is the sole judge of whether your lawn has shown improvement, and our decision on each claim is final.
Conditions of the Guarantee
To be eligible, the following conditions must all be met.
1. Active subscription covering the full programme You must have an active, uninterrupted subscription covering all four seasonal fertilisers, Spring Surge Pro, Summer Boost Pro, Autumn Guard Pro and Winter Shield Pro, for the full 365 days from your first despatch.
2. Application instructions followed Each product must be applied exactly as directed on the packaging, at the recommended rate, for every despatch across the year.
3. No other feeding No other fertiliser, lawn feed or weed and feed combination product may be used on the lawn in the 12 weeks before your baseline photo, or at any point during the guarantee period.
4. Lawn suitability The programme must be applied to an established lawn, not bare soil or an area requiring renovation, and the lawn must be free of pre-existing pest or disease damage unrelated to feeding.
5. Photographic evidence You must submit five photos through the online claims form on our website:
- One baseline photo taken before you begin the programme
- One photo taken 30 to 40 days after each of your four seasonal applications, in whichever order they fall across your subscription year
Each photo must be uploaded within its stated window. Photos submitted outside this window, or added after the fact, cannot be accepted, as the guarantee relies on a verified record of your lawn's condition across the full year, not a single before-and-after comparison.
6. Timeframe to claim Your claim must be submitted within 14 days of completing your 365-day guarantee period.
7. Submission responsibility It is your responsibility to submit each of your five photos within its stated window. We do not send reminders ahead of submission dates, so we'd recommend noting your dates down or setting your own reminders when you begin the programme.
How to Make a Claim
Once your 365-day guarantee period is complete, submit your claim through the online claims form on our website with:
- Your order number
- Your subscription start date
- Your five timestamped photos
- Confirmation that each product was applied as directed
We will review all claims within 5 working days. If approved, we'll issue a full refund for the fertiliser products purchased under your qualifying subscription during the guarantee period.
Our Promise
We stand behind the quality of our fertilisers and are confident in the results a full year on our programme delivers. Our 365-Day Green-Up Guarantee is designed to give you complete peace of mind when committing to Johnson Lawn Care Direct.
For additional information on returns and shipping, please see our Returns & Refunds Policy and Shipping Policy.