Green-Up Guarantee

At Johnson Lawn Care Direct, we believe in the power of a healthy, vibrant lawn. That’s why we proudly offer our Green-Up Guarantee – a promise that if you follow the instructions and apply our fertiliser correctly, you’ll see visible improvement in your lawn within 14 days.

What’s Covered

If your lawn doesn’t show signs of visible improvement within 14 days of applying our product as directed, you may be eligible for a refund or store credit under our Green-Up Guarantee.

Conditions of the Guarantee

To be eligible, the following conditions must be met:

1. Application Instructions Followed
   The fertiliser must be applied exactly as directed on the packaging, including the recommended rate of 25g per square metre.

2. No Prior Feeding Within 12 Weeks
   The lawn must not have been treated with any other fertiliser or lawn feed within the 12 weeks prior to applying our product.

3. Photographic Evidence
   You must provide clear before and after photos of your lawn taken:

   • Within 24 hours before applying the product

   • 14 days after applying the product

4. Timeframe to Claim
   Claims must be submitted within 21 days of applying the product.

5. Lawn Suitability
   The product must only be used on a lawn. Areas of bare soil, heavy moss or lawns suffering from pest or disease issues may not be eligible.

How to Make a Claim

Email us at support@johnsonlawncaredirect.co.uk with:

• Your order number

• Date of application

• Details of how it was applied

• Photographic evidence (before and after images)

We will review all claims within 5 working days. If approved, we’ll offer you a refund or store credit (your choice) for the product purchased.

Our Promise We stand behind the quality of our fertilisers and are confident you'll love the results. Our Green-Up Guarantee is designed to give you peace of mind when buying from us for the first time.

For additional information on returns and shipping, please see our Returns & Refunds Policy and Shipping Policy.